10 Employability Skills @ 2020

# 8 – Service Orientation

(Author: Subramanian M)

            Service orientation was first described by researchers Saxe and Weirtz as being related to a concern for others - it became a set of attitudes and behaviours that affects the quality of the interaction" between the organization's staff and its customers" (Hogan et al., 1984).

            This definition was later expanded to include "a willingness to treat co-workers and clients with courtesy, consideration, and tact" combined with the ability to perceive a customer's needs, and communicate effectively (Rosse, Miller, and Barnes, 1991).

The following are the basic characteristics of a ‘Service Oriented’ candidate:

-       They’re understanding

-       They’re proactive

-       They’re communicative

-       They’re knowledgeable

-       They’re observant

-       They’re comprehensive

           

Cheers | Subramanian M

References:

http://hotelexecutive.com/business_review/1540/service-orientation-how-do-you-know-when-a-job-candidate-has-it

http://blog.execu-search.com/employee-profile-the-customer-service-oriented-professional/