10 Employability Skills @ 2020

# 8 – Service Orientation

(Author: Subramanian M)

            Service orientation was first described by researchers Saxe and Weirtz as being related to a concern for others - it became a set of attitudes and behaviours that affects the quality of the interaction" between the organization's staff and its customers" (Hogan et al., 1984).

            This definition was later expanded to include "a willingness to treat co-workers and clients with courtesy, consideration, and tact" combined with the ability to perceive a customer's needs, and communicate effectively (Rosse, Miller, and Barnes, 1991).

The following are the basic characteristics of a ‘Service Oriented’ candidate:

-       They’re understanding

-       They’re proactive

-       They’re communicative

-       They’re knowledgeable

-       They’re observant

-       They’re comprehensive

           

Cheers | Subramanian M

References:

http://hotelexecutive.com/business_review/1540/service-orientation-how-do-you-know-when-a-job-candidate-has-it

http://blog.execu-search.com/employee-profile-the-customer-service-oriented-professional/

10 Employability Skills @ 2020

# 9 – Negotiation

(Author: Subramanian M)

            “Negotiation” means ‘discussion aimed at reaching an agreement’. In simplest terms, negotiation is a discussion between two or more disputants who are trying to work out a solution to their problem.

            Effective negotiation helps you to resolve situations where what you want conflicts with what someone else wants. The aim of win-win negotiation is to find a solution that is acceptable to both parties, and leaves both parties feeling that they've won, in some way, after the event.   

           

Cheers | Subramanian M

References:

https://www.mindtools.com/CommSkll/NegotiationSkills.htm

http://time.com/4326364/negotiation-tactics/

http://www.beyondintractability.org/essay/negotiation

Structured Problem Solving Process

Cheers | Subramanian M

Perspectives for 2017: Creating optionality

(Article source: www.euromoney.com)

Uncertainties in the macroeconomic outlook, geopolitical trends, financial system regulation and moves in tax compliance create new challenges for treasury teams in planning ahead. Change is becoming a constant and Citi’s Treasury Advisory Group finds corporate treasury teams actively considering scenarios and assessing actions. 

Macroeconomics: sluggish, if steady 

Citi projects global GDP growth to be slightly higher in 2017, at 2.8%, as growth picks up in emerging markets (EMs) and the US. With inflation likely to rise further over the next six to 12 months, the prospects for additional monetary easing by most major central banks are diminishing, with the US Fed expected to hike in end-2016.  Based on a mix of expected fiscal easing, tax holiday and possible trade protectionism, Citi expects the dollar to strengthen further, about 6% to 7% against G10 currencies over six to 12 months. 

Geopolitics: downside risks  

The situation remains fluid – from the continuing conflict and displacement of people in the Middle East to the changing geopolitics of energy and new security developments in the South China Sea. Brexit and the US election result are causes and symptoms of the increase in uncertainty in even major markets. In Citi’s view, geopolitical instability will be a feature of the landscape for the foreseeable future across EMs and industrialized economies, creating downside risks for the overall growth outlook. A consequence is that treasury centralization and evolution is now far more than an aspiration to be best in class and well-functioning; it is now becoming a real need in order to free capacity to face uncertainty, risk and market volatility. 

Financial system regulations: change is a constant  Treasury teams are aware, painfully perhaps, that know­- your-customer and anti-money-laundering regulations have placed tighter controls on bank account and transaction management. Most are also broadly aware that Basel III-related regulation has reshaped banks’ capital and liquidity management. What is not so well appreciated is that changes continue to ripple through the financial system. For example, recent Basel Committee proposals on bank leverage ratios and on capital assessment for loans to large corporates may have impacts on notional pooling, a popular cash management technique, and on the cost of bank credit lines. Any impacts will depend on the finalized rules and on what national regulators implement. The larger point is that change is becoming a constant. Treasury teams need to maintain an ongoing dialogue with partners to prepare for what may be coming, including strategic implications for banking relationships.   

Tax: keeping treasury busy  

The US Treasury recently finalized rules under Section 385 and addressed "earning stripping" with the use of cross-border debt that could reduce US income taxes. Also, with the finalized rules, many forms of cash pooling and short-term debt utilized for working capital purposes have been excluded and timelines in many respect seem more manageable. Now, companies can take steps to comply along the new timelines in step with reviewing their cash pooling structures to more effectively harness and utilize their liquidity.  Meanwhile, the OECD-led Base Erosion and Profit Shifting initiative is transitioning into implementation in many countries. Here, the chief goals are to improve cohesion of tax rules across countries, while ensuring greater transparency and compliance. As a consequence, some companies are changing trading models that drive where taxable income is generated. Since trading model changes may affect the company’s cash and funding needs, both in amount and where these arise, treasury teams will be kept busy.   

The view ahead: creating optionality 

Treasurers may sometimes feel as if new challenges never cease to arrive. What is clear is they cannot lessen the drive to centralize treasury operations and automate processes. Doing so equips treasury teams to shift away from tactical or operational mode, creating capacity to manage the unexpected and to bring treasury’s unique perspectives to the business for greater value.

Cheers | Subramanian M

10 Employability Skills @ 2020

# 10 – Cognitive Flexibility

(Author: Subramanian M)

           

Cognitive flexibility has been described as the mental ability to switch between thinking about two different concepts, and to think about multiple concepts simultaneously.  Cognitive flexibility is the human ability to adapt the cognitive processing strategies to face new and unexpected conditions in the environment. Cognitive Flexibility is an ability which could imply a process of learning, that is, it could be acquired with experience. Cognitive Flexibility involves the adaptation of cognitive processing strategies. Cognitive Flexibility is the adaptation will occur to new and unexpected environmental changes after a person has been performing a task for some time.

When a person performs a complex task her/his behavior needs to be adapted to the environmental conditions in which the task is being performed. However, these conditions continue to change as the task develops, therefore in order to be flexible a person has to focus attention on these conditions on a regular basis. In addition to this, in order to adapt her/his behavior to the new conditions the person needs to restructure her/his knowledge so as to effectively interpret the new situation and the new task requirements. Cognitive flexibility, therefore, depends on attentional processes and knowledge representation.

Core Cognitive Capacities are as follows:

1.    Sustained attention

2.    Response inhibition

3.    Speed of information processing

4.    Cognitive flexibility and control

5.    Multiple simultaneous attentions

6.    Working memory

7.    Category formation

8.    Pattern recognition

Cheers | Subramanian M

References:

·         http://www.c8sciences.com/about/8ccc/

·         http://mentalhealthdaily.com/2015/07/24/what-is-cognitive-flexibility/

http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.156.976&rep=rep1&type=pdf

Being a Teacher

Being a Teacher

(Author: Subramanian M)

“In India 40% of children in Standard 3 cannot recognize numbers till 100.”

“52% of children in Standard 5 cannot read a Standard 2 text”

“76% of students do not make it to higher education system”

“7% of fresh engineers are employable”

The education crisis is a complex puzzle with layers of issues from attendance to teaching quality. Underlying all of these complex layers of failing education systems in the country lays a severe lack of leadership. 

Teaching profession is often referred as “Noble profession”; the researcher had his own doubts, should we still call it a “Noble profession”. By profession it is noble even today, but the researcher views the profession from “Present Day’s Teachers” mentality, agility and overall capability.

Every day we read in news-paper about upcoming new schools, colleges, courses; every now and then we also read about the programs being organised by variety of institutions on innovative/creative teaching-learning pedagogy, conferences are being organised like this to deliberate on teaching methods, psychological issues embedded in teaching-learning principles and so on. Ultimately, where is the quality? Then we should introspect on “What is that lost quality that we are in search for?”

India is a country, which is known for its ‘tolerance’; but we should never be tolerant on essential deliverable(s). We should be vigil, assertive and inquisitive on all those issues. Almost every second educational institute is proudly promoting in all advertisements @ Success in Examination (results) and Placements. Is this what we expect from the young Indians of tomorrow? It is a shame on Indians at logical educational standards.

How does the psychology of education and training will envisage in rejuvenating the mentality; we have been graciously trained to yell everywhere that we need to change the system. 

Let the change begin from you and me, first. 

Cheers | Subramanian M

A Memo to Students about Studying for Semester Exams

The end of the semester is rarely pretty. You’re tired; I’m tired. You’ve got a zillion things to get done—ditto for me. You’ve also got grades hanging in the balance to be decided by how you perform on the semester exam. The pressure is on, and it’s not just this course. It’s all of them.

I’d like to offer some advice on how to prepare for these last tests. Am I hearing groans? But the suggestions I want to offer are evidence based and have repeatedly been shown to improve performance on exams. In other words, they work! And there’s more good news. Most of what the research recommends isn’t all that hard to implement.

I know you’ve got your own ways of studying. You’ve used them for years. They work for you. But maybe some other approaches work better. You’ll never know if you don’t try them.

Start with a game plan. Think about sports and how there’s a game plan based on what a team needs to do to beat the next opponent. The same applies to a game plan for studying. What do you need to review? What don’t you understand? What’s mixed up in your mind?

Be realistic. There’s one week before the exam. How much time can you devote to studying—not how much you’d like to—but what’s reasonable? Then make a schedule of those practice sessions, and yes they should be thought of as practice sessions.

Prepare across several days. Teams don’t lounge around and then have one marathon practice the day before the game. But that’s exactly the approach some students take. They cram and jam a bunch of course content into their heads in the hours before the exam, hurry to the test, and hope a lot of it doesn’t leak out on the way. Cramming is a short-term fix. It only works if the test questions ask for definitions and details you can memorize. When you have to apply the content or demonstrate that you understand what concepts mean, then cramming is pretty much a bust. For every kind of exam, studying for shorter periods of time across several days works better—no arguments unless you’ve tried it.

Don’t just go over, get into. Research consistently shows that just going over your notes or rereading what you’ve highlighted in the text isn’t the best strategy. I know—I can hear your objections. It may feel like it’s working. When you keep rereading something, it starts to look familiar, and that can make you think you know it. However, just because you know where the words are on the page or you remember the specific class when a concept was discussed doesn’t mean you understand what they mean. The better strategy is to get into your notes; don’t just recopy them; deal with them. Do you understand what you’ve written? If not, is there material in the text you can consult? Can you talk with someone in the class? And don’t forget, you can always come see me during office hours. I will re-explain what you’re finding unclear or confusing.

Test yourself. This strategy is more work, but it’s more effective than getting fixated on answers. Think about questions. Look at a set of notes, and ask yourself what the test question might be on that material. Write down your question, and develop a strong response. During your next study session, write out your answer again, only this time without the aid of your notes or the text. Students are better at predicting exam questions than they think they are. How many tests have we had in this course? You know the kinds of questions I ask. What’s going to be on the exam? Questions! Make them part of your study time.

Mix it up. The content on the exam doesn’t come to you in the order it was presented in class or covered in the text. It’s mixed up, and that’s how you ought to study it. Jump around in your notes and the text. Do different kinds of problems during every study session.

Believe in yourself. Your brain is plenty big enough to handle any question I might toss at you. You’ve just got to get the information stored in a place where you can retrieve it. Build connections between the new material and what you already know. Short-term memory is like a sponge—once it gets full, it drips. If you truly understand something, it’s much less likely to leak out.

I’m not going to wish you good luck because doing well on exams isn’t a matter of luck. It’s the result of using good study strategies. So, breathe deeply, and set yourself about the task of preparing. 

Cheers | Subramanian M

Source / Reference

http://www.facultyfocus.com/articles/teaching-professor-blog/memo-students-studying-finals/?utm_campaign=Faculty+Focus&utm_source=hs_email&utm_medium=email&utm_content=38871401&_hsenc=p2ANqtz-_x5oyogA_jpxv-MgUNfB-nEIfUIOlV_QziDoecaEdrJB6ggiPIxaENnC0EQJ0aHuA-tdroyI4Pyz9sfDDfsCkYzAB-hw&_hsmi=38871401

Parenting Styles - Types

What is the Internet of Things (IoT)?

What is the Internet of Things (IoT)?

• Andrew Meola
 

• Oct. 22, 2016

You've likely heard the phrase "Internet of Things" — or IoT — at some point, but you might also be scratching your head figuring out what it is or what it means.

The IoT refers to the connection of devices (other than typical fare such as computers and smartphones) to the Internet. Cars, kitchen appliances, and even heart monitors can all be connected through the IoT. And as the Internet of Things grows in the next few years, more devices will join that list.

We've compiled a beginner's guide to the IoT to help you navigate the increasingly connected world.

Terms and Basic Definitions

• Internet of Things: A network of internet-connected objects able to collect and exchange data using embedded sensors.

• Internet of Things device: Any stand-alone internet-connected device that can be monitored and/or controlled from a remote location.

• Internet of Things ecosystem: All the components that enable businesses, governments, and consumers to connect to their IoT devices, including remotes, dashboards, networks, gateways, analytics, data storage, and security.

• Entity: Includes businesses, governments, and consumers.

• Physical layer: The hardware that makes an IoT device, including sensors and networking gear.

• Network layer: Responsible for transmitting the data collected by the physical layer to different devices.

• Application layer: This includes the protocols and interfaces that devices use to identify and communicate with each other.

• Remotes: Enable entities that utilize IoT devices to connect with and control them using a dashboard, such as a mobile application. They include smartphones, tablets, PCs, smartwatches, connected TVs, and nontraditional remotes.

• Dashboard: Displays information about the IoT ecosystem to users and enables them to control their IoT ecosystem. It is generally housed on a remote.

• Analytics: Software systems that analyze the data generated by IoT devices. The analysis can be used for a variety of scenarios, such as predictive maintenance.

• Data storage: Where data from IoT devices is stored.

• Networks: The internet communication layer that enables the entity to communicate with their device, and sometimes enables devices to communicate with each other.

IoT Predictions, Trends, and Market

IoT Industries

Manufacturing	Transportation	Defense	Agriculture
Infrastructure	Retail	Logistics	Banks
Oil, gas, and mining	Insurance	Connected Home	Food Services
Utilities	Hospitality	Healthcare	Smart Buildings

IoT Companies

Honeywell (HON)	Hitachi	T-Mobile (TMUS)	Comcast (CMCSA)
GE (GE)	AT&T (T)	Cisco (CSCO)	IBM (IBM)
Amazon (AMZN)	Skyworks (SWKS)	Apple (AAPL)	Sierra Wireless (SWIR)
Google (GOOGL)	Iridium Communications (IRDM)	Ambarella (AMBA)	ARM Holdings (ARMH)
Texas Instruments (TXN)	PTC (PTC)	Fitbit (FIT)	ORBCOMM (ORBC)
Garmin (GRMN)	Blackrock (BLK)	InvenSense (INVN)	Microsoft (MSFT)
Control4 (CTRL)	Silicon Laboratories (SLAB)	CalAmp (CAMP)	LogMeIn (LOGM)
InterDigital (IDCC)	Ruckus Wireless (RKUS)	Linear Technology (LLTC)	Red Hat (RHT)
Nimble Storage (NMBL)	Silver Spring Networks (SSNI)	Zebra Technologies (ZBRA)	Arrow Electronics (ARW)

IoT Platforms

• Amazon Web Services

• Microsoft Azure

• ThingWorx IoT Platform

• IBM's Watson

• Cisco IoT Cloud Connect

• Salesforce IoT Cloud

• Oracle Integrated Cloud

• GE Predix

IoT Security & Privacy

More to Learn

• IoT devices connected to the Internet will more than triple by 2020, from 10 billion to 34 billion. IoT devices will account for 24 billion, while traditional computing devices (e.g. smartphones, tablets, smartwatches, etc.) will comprise 10 billion.


• Nearly $6 trillion will be spent on IoT solutions over the next five years.


• Businesses will be the top adopter of IoT solutions because they will use IoT to 1) lower operating costs; 2) increase productivity; and 3) expand to new markets or develop new product offerings.


• Governments will be the second-largest adopters, while consumers will be the group least transformed by the IoT.


• The complex infrastructure of the Internet of Things distilled into a single ecosystem


• The most comprehensive breakdown of the benefits and drawbacks of mesh (e.g. ZigBee, Z-Wave, etc.), cellular (e.g. 3G/4G, Sigfox, etc.), and internet (e.g. Wi-Fi, Ethernet, etc.) networks


• The important role analytics systems, including edge analytics, cloud analytics, will play in making the most of IoT investments


• The sizable security challenges presented by the IoT and how they can be overcome


• The four powerful forces driving IoT innovation, plus the four difficult market barriers to IoT adoption


• Complete analysis of the likely future investment in the critical IoT infrastructure:   connectivity, security, data storage, system integration, device hardware, and application development


• In-depth analysis of how the IoT ecosystem will change and disrupt 16 different industries


Below, we've provided a glossary defining the Internet of Things:

BI Intelligence, Business Insider's premium research service, expects there will be more than 24 billion IoT devices on Earth by 2020. That's approximately four devices for every human being on the planet.

And as we approach that point, $6 billion will flow into IoT solutions, including application development, device hardware, system integration, data storage, security, and connectivity. But that will be money well spent, as those investments will generate $13 trillion by 2025.

Who will reap these benefits? There are three major entities that will use IoT ecosystems: consumers, governments, and businesses. For more detail, see the Industries section below.

Several environments within the three groups of consumers, governments, and ecosystems will benefit from the IoT. These include:

There are literally hundreds of companies linked to the Internet of Things, and the list should only expand in the coming years. Here are some of the major players that have stood out in the IoT to this point:

One IoT device connects to another to transmit information using Internet transfer protocols. IoT platforms serve as the bridge between the devices' sensors and the data networks.

The following are some of the top IoT platforms on the market today:

As devices become more connected thanks to the IoT, security and privacy have become the primary concern among consumers and businesses. In fact, the protection of sensitive data ranked as the top concern (at 36% of those polled) among enterprises, according to the 2016 Vormetric Data Threat Report.

Cyber attacks are also a growing threat as more connected devices pop up around the globe. Hackers could penetrate connected cars, critical infrastructure, and even people's homes. As a result, several tech companies are focusing on cyber security in order to secure the privacy and safety of all this data.

BI Intelligence has compiled an exhaustive and detailed report on the Internet of Things that is your one-stop resource for all you need to know about the IoT.

The report gives a thorough outlook on the future of the Internet of Things, including the following big picture insights:

And when you dig deep into the report, you’ll get the whole story in a clear, no-nonsense presentation:

Cheers | Subramanian M

Source

http://www.businessinsider.com/what-is-the-internet-of-things-definition-2016-8?IR=T

Enhancing Learning through Zest, Grit, and Sweat

Enhancing Learning through Zest, Grit, and Sweat

Early in my career, I focused most of my efforts on teaching content. That is, after all, what most of us are hired to do, right? With experience and greater understanding of how learning works, my attention shifted toward meta cognition. I began investing lots of time and energy reading and identifying ways to help students grow as learners while they learned the content.

It was an improvement, but I had nagging suspicions that important contributors to learning were still missing from my teaching repertoire. I considered the ways teachers influence student behaviors (generally lots of carrots and sticks). What about motivation? What makes students want to learn and want to become better learners? My research identified three overlooked aspects of learning that teachers should consider promoting through their instructional practices: student curiosity (zest), an academic growth mindset and persistence (grit), and an understanding that true long-lasting learning takes effort (sweat).

Fueling zest

Zest is my word for intellectual curiosity, student interest, and enthusiasm. When we’re interested in what we’re learning, we pay closer attention. We think more carefully, make more connections, and dig below the surface. When we’re curious, we are motivated to work harder and longer. Zest isn’t about entertaining. It’s about leveraging the mind’s natural tendency to attend to and expend energy on that which engages and stimulates.

Addressing meta cognition without considering students’ curiosity and motivation is like heading out on a long bike trip to an unfamiliar destination. Simply having the road-map doesn’t ensure the desire to ride or the will to finish. Zest entices us to hop on the saddle; it’s a call to adventure. Teachers incorporate zest when we

• Connect to students’ interests and make work relevant. Tap into questions, topics, and issues that matter to students. Ask students to identify topics or questions they care about. Use their questions as a means of learning content.
• Make it real. Study real-world events, analyze historical cases, incorporate web-based writing, and provide opportunities for service learning.
• Bring passion to the table. Teacher enthusiasm covers a multitude of sins and fosters student interest. Enthusiasm can be contagious.

Promoting grit

Terms like grit, tenacity, perseverance, and persistence describe students who approach learning with a long-term focus. These students endure; they view challenges as temporary setbacks. Students with a fixed mindset focus on performance measures like grades, not learning. Mistakes are perceived as failures, not a necessary part of learning. Resilient learners persist in assignments, courses, and programs like cyclists who dust themselves off and get back on the trail after a mishap. Gritty learners view academic difficulties and confusion as speed bumps, not roadblocks to learning. Teachers promote grit when we

• Identify appropriate challenges. If goals are too easy or too difficult, student motivation is decreased. Too easy suggests the value or worth is low. Likewise, students may not put forth sufficient effort if a task seems “impossible.”
• Provide low-stakes practice. Learning requires practice. Multiple, low-stakes opportunities, with timely feedback, promote grit.
• Offer specific feedback. To be most effective, feedback needs to be specific, and timely. It should identify strengths, weaknesses, and recommendations for future action.

Encouraging sweat

Completing a cycling trip requires stamina and good planning. It’s common for novice riders to underestimate the challenges, overestimate their ability, and fail to plan or plan poorly. Inexperienced learners face these issues too. Learning, like cycling, is hard. It takes time, things go wrong, and you’re not going far without putting forth effort. Fortunately, teachers can help students work smarter, harder and longer when we

• Incorporate reflection. Reflective questions can be part of class time or incorporated into assignments. Why was this question asked? How is X related to Y? What is the most challenging topic in the chapter? How does this material connect to what you learned before? When students make these connections, learning takes on a long-term perspective.
• Provide study tips. Provide or develop with students a list of strategies that promote deep learning. Suggest a timeline for study based on “spaced learning” principles. Or better, ask students to submit a timeline or project plan for studying, writing a paper, or completing a project. Develop practice tests or ask students to write questions to use as part of a “testing to learn” strategy.
• Mind cognitive load. Complex assignment instructions, confusing website navigation, and disorganized course materials increase unproductive cognitive load. Cognitive load should focus energy on the subject, not on the periphery.

 Lifelong learning is more about the ride than the destination. Integrating zest influences what students think and motivates them to start the journey. Strategies attending to grit and sweat influence what students do and the efforts put forth by helping them advance along the paths of learning, now and in the future.

Cheers | Subramanian M

Article Source:

http://www.facultyfocus.com/articles/instructional-design/enhancing-learning-zest-grit-sweat/?utm_campaign=Faculty+Focus&utm_source=hs_email&utm_medium=email&utm_content=38276164&_hsenc=p2ANqtz-9azI1GAM9E4HPRAZGN0D9oCS60i5DvYol7UbsH2heCeEzW9yvNou72TIWQxFkRVRmNTE5bTWX73zFnmBl7ICWu299YTA&_hsmi=38276164

10 Habits of Genuinely Charming People

10 Habits of Genuinely Charming People

1. They willingly show a little vulnerability

Charming people don't try to win any unstated competitions with people they meet. In fact, they actively try to lose. They're complimentary. They're impressed. They're even willing to admit a weakness or a failure.

It's really easy. Say you meet a would-be Donald Trump and he says, "I just closed a fabulous deal to build the world's best golf course on the most amazing oceanfront property on the planet."

Don't try to win. Instead say, "That's awesome. I'm jealous. I've wanted to build a small recreation facility for years, but can't line up the financing. How did you pull off such a huge deal?"

Charming people are confident enough to be unafraid to show a little vulnerability. They know that while some people may be, at least temporarily, impressed by the superficial, everyone sincerely likes and appreciates the genuine.

2. They show they're genuinely glad to meet you

They maintain eye contact. They smile when you smile. They frown when you frown. They nod your head when you nod. In simple, nonverbal ways, they mimic your behavior — not slavishly, but because they're focused on what you're saying.

That feedback loop helps two people bond — and the ability to bond is the essence of charm. If you want more ways to be likeable, check this out.

3. They search for agreement instead of contradiction

Unfortunately, going contrary is an easy habit to fall into. It's easy to automatically look for points of disagreement rather than agreement. It's easy to automatically take a different side.

And it's easy to end up in what feels like an argument.

Charming people don't actively — or unknowingly — look to disagree. They look for points of agreement. Then, if it's appropriate, they gently share a different point of view — and in that way, help create an outstanding conversation.

4. They (selectively) use the power of touch

Nonsexual touch can be incredibly powerful. (I'm aware that sexual touch can be powerful, too, thanks.) Touch can influence behavior, increase the chances of compliance, make the person doing the touching seem more attractive and friendly, and even help you make a sale.

For example, in one experiment the participants tried to convey 12 different emotions by touching another blindfolded participant on the forearm. The rate of accuracy for perceiving emotions like fear, anger, gratitude, sympathy, love, and disgust ranged from 43% to 83% — without a word being spoken.

Say you're congratulating someone, shaking hands or — possibly better, depending on the situation — patting them gently on the shoulder or upper arm can help reinforce the sincerity of your words.

5. They often dine out on their foibles

And they're also not afraid to look a little silly. Skating in a cowboy outfit may be a little extreme, but charming people don't mind occasionally being in a situation where they aren't at their best.

And oddly enough, people tend to respect them more for that — not less.

When you genuinely own your foibles, people don't laugh at you. They laugh with you. And they realize it's OK to let down their own guards and meet you at a genuine level.

6. They're masters of social Jiu-Jitsu

Some people have a knack for getting you to talk openly about yourself. They ask open-ended questions. They sincerely want to know what you think, and that makes you open up to a surprising degree. You feel like the most interesting man or woman in the world.

And you like them for making you feel that way.

As soon as you learn something about someone, ask why they do it, or how, or what they like about it, or what they've learned from it. Charming people ask sincere questions that make it easy to answer in a thoughtful, introspective way. They make you think, in a good way, about yourself, and in the process make you feel charming, too.

7. They always pass the "server test"

You know how you go out to eat with someone and they're nice to you yet dismissive of the server? That's the server test.

Charming people treat everyone the same way: as deserving of respect and kindness.

8. They're great with names

Charming people remember names and even small details, often to a surprising degree. The fact that they remember instantly makes us feel a little better about ourselves — that means we, even in a small way, matter.

And that makes us feel better about the person who remembers us.

Yet even though charming people remember names ...

9. They never name drop

I have a friend who can somehow squeeze the fact that he once met Jeff Gordon into almost any conversation.

"I'm planning to stain my deck this weekend," I'll say.

"Hey, I was sitting on my deck listening to the race last weekend. Jeff Gordon was leading for a while but then he had engine trouble. If I know Jeff Gordon — and you know what, I kinda do — I bet he was pissed."

Granted I've done that too, but hopefully for a good cause.

Charming people may know cool people, but they don't talk about it. And that only adds to their charm.

10. They always let you talk more

And that makes you feel important.

Cheers | Subramanian M

Reference | Source

http://www.businessinsider.com/habits-of-genuinely-charming-people-2015-4?IR=T